Effective Date: 10/10/2024
Welcome to Peacock Nighty Wear. These Terms & Conditions govern your access to and use of our website, https://peacocknightwearr.com, and the purchase of products through our online store.
By browsing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. Business Information
Business Name: Peacock Nighty Wear
Proprietor: Ujjal Ahmed
Trade License Number: TRAD/DSCC/029501/2022
Registered Business Address: Number 1, Chawk Sarcular Road (Solaiman Tower 2nd Floor) , Chawkbazar, Dhaka-1211, Bangladesh.
Website: https://peacocknightwearr.com
Email: info@peacocknightwearr.com
Phone: 01777-470137
2. Products and Product Information
Peacock Nighty Wear offers nightwear, nighty products, and lingerie sets through its website.
We make reasonable efforts to display accurate product descriptions, images, prices, sizes, colours, and other relevant information. However, slight variations in colour or appearance may occur due to screen settings or differences in product presentation.
Customers are encouraged to review the product details, available sizes, prices, and other relevant information before placing an order.
3. Pricing and Product Availability
All product prices displayed on our website are in Bangladeshi Taka (BDT), unless otherwise stated.
Prices and product availability may change from time to time. Any applicable delivery charges or additional costs will be communicated during the ordering process.
We reserve the right to correct pricing errors, inaccurate product information, or stock discrepancies. If an order is affected by such an issue, we will contact the customer regarding the available options before proceeding, where applicable.
4. Order Placement and Confirmation
Customers may place orders through our website by providing the information required to process and deliver their purchases.
By placing an order, you confirm that the information provided, including your name, delivery address, phone number, and order details, is accurate and complete.
An order is subject to confirmation and product availability. We may contact customers to verify order details when necessary.
If an order cannot be fulfilled, we will inform the customer and arrange any applicable refund in accordance with our Return & Refund Policy.
5. Payment Methods
Peacock Nighty Wear accepts the following payment methods:
- Cash on Delivery (COD), where available.
- Online payments through the payment methods displayed at checkout, including SSLCommerz-supported options.
For online payments, customers must complete the payment process through the available payment interface.
An order paid for online will be subject to payment verification. Customers should retain their payment confirmation or transaction reference for future enquiries.
We do not request customers to disclose their online banking passwords, PINs, or OTPs to our customer support team.
6. Delivery and Shipping
We aim to deliver orders within 2–5 working days, subject to the delivery location, product availability, courier operations, and other circumstances beyond our reasonable control.
The delivery timeline is an estimate and may vary due to unforeseen circumstances. If a significant delay occurs, customers may contact us using the details provided on our website.
Any applicable delivery charges will be displayed or communicated during the ordering process.
Customers are responsible for providing a complete and accurate delivery address and an active contact number. Additional delivery attempts or changes to delivery details may be subject to the applicable delivery arrangements.
7. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible by phone or email.
Cancellation requests are subject to the order’s processing and dispatch status. An order that has already been dispatched may not be eligible for cancellation before delivery.
If an eligible cancelled order has already been paid for online, any applicable refund will be handled in accordance with our Return & Refund Policy.
Cancellation cut-off and any applicable conditions should be confirmed and published consistently with our actual order-processing practices.
8. Return, Exchange, and Refund
Our return, exchange, and refund procedures are governed by our separate Return & Refund Policy, available on our website.
Customers should review that policy before placing an order. Eligibility for a return, exchange, or refund may depend on the condition of the product, the reason for the request, and the applicable policy terms.
For eligible refunds, the processing timeline is generally 7–10 working days, subject to verification, the payment method, and the relevant payment service provider’s processing time.
The actual refund timeline may vary depending on the circumstances. Customers should contact our support team for assistance with a return or refund request.
Nothing in these Terms & Conditions is intended to exclude any rights that customers may have under applicable law.
9. Customer Responsibilities
Customers agree to:
- Provide accurate and complete information when placing an order.
- Review product details, sizes, prices, and applicable policies before purchasing.
- Use the website lawfully and refrain from fraudulent orders or misuse of the website.
- Provide a valid contact number and accurate delivery address.
- Contact customer support promptly if they identify an issue with an order or payment.
We reserve the right to review suspicious or potentially fraudulent orders and take appropriate action consistent with applicable law.
10. Website Use and Intellectual Property
Website content, including product descriptions, photographs, graphics, logos, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use our website content without appropriate authorization, except where permitted by law.
Customers must not use the website in a way that disrupts its operation, compromises its security, or violates applicable laws.
11. Privacy and Personal Information
We collect and use customer information as necessary to process orders, arrange deliveries, provide customer support, verify payments, and operate our business.
Personal information will be handled in accordance with our separate Privacy Policy, available on our website.
Customers should review the Privacy Policy to understand how their information is collected, used, and protected.
12. Limitation of Liability
We make reasonable efforts to maintain accurate website information and provide reliable services. However, we cannot guarantee uninterrupted website availability or that every website detail will always be free from errors.
To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control, including courier disruptions, payment service interruptions, or temporary website unavailability.
Nothing in this section limits liability where such limitation is prohibited by applicable law.
13. Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes in our business operations, website functionality, policies, or applicable legal requirements.
The updated version will be published on this page with a revised effective date where appropriate. Customers are encouraged to review this page periodically.
14. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh.
Any dispute arising from the use of our website or the purchase of our products will be addressed in accordance with applicable Bangladeshi law.
15. Contact Us
If you have any questions about these Terms & Conditions, your order, or our services, please contact us:
Peacock Nighty Wear
Address: Teri Shopping Complex (3rd Floor), 35/6, Chawkbazar Road, Chawkbazar, Dhaka-1211, Bangladesh.
Phone: 01777-470137
Email: info@peacocknightwearr.com
Website: https://peacocknightwearr.com
Thank you for shopping with Peacock Nighty Wear.