Effective Date: 10/10/2024
At Peacock Nighty Wear, we aim to provide our customers with a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund for purchases made through our website, https://peacocknightwearr.com.
1. Return Eligibility
Customers may request a return or exchange if a product:
- Is received damaged or defective.
- Is different from the product ordered.
- Qualifies for a return under this policy or applicable laws of Bangladesh.
Return requests must be submitted within 7 days of receiving the product.
Customers should contact us as soon as possible after delivery and explain the issue.
For hygiene and safety reasons, nightwear and lingerie products should generally be unused, unwashed, and in their original condition and packaging when a return is requested. Exceptions may apply to defective or incorrectly supplied products and where required by applicable law.
2. How to Request a Return
To request a return or exchange, contact our customer support team and provide:
- Your name and contact number.
- Order number or purchase reference.
- Product name and details of the issue.
- Clear photographs or other evidence of damage or incorrect items, where applicable.
Our team will review your request and inform you of the next steps. Please do not send a product back before receiving return instructions from our support team.
Return request deadline: Within 7 days of delivery.
3. Non-Returnable Items
Products may not be eligible for return or exchange if they have been used, washed, damaged after delivery, or returned without their original packaging, subject to the circumstances of the case and applicable law.
Due to the personal nature of nightwear and lingerie, hygiene-related restrictions may apply to opened or used products. These restrictions will not override applicable consumer rights or prevent legitimate claims involving defective or incorrectly supplied products.
4. Refund Eligibility
A refund may be considered in the following circumstances:
- A return request is approved under this policy.
- An eligible order is cancelled before dispatch.
- An order cannot be fulfilled after payment has been received.
- Another circumstance qualifies for a refund under applicable law.
All requests are subject to verification and approval, where appropriate.
5. Refund Processing Time
Once a refund has been approved, we aim to process it within 7–10 working days.
The time required for the funds to appear in the customer’s account may vary depending on the original payment method, bank, card issuer, mobile financial service, or payment service provider.
For online payments, refunds will generally be processed through the applicable payment channel, subject to the provider’s procedures.
6. Return Shipping Costs
Return shipping costs will be assessed on a case-by-case basis, depending on the reason for the return and the circumstances involved.
For products received damaged, defective, or different from the product ordered, customers should contact our support team before arranging return shipping.
Our team will communicate the applicable shipping arrangements and any customer responsibilities before the return is processed.
7. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests are subject to the order’s processing and dispatch status. Orders that have already been dispatched may not be eligible for cancellation through this process.
If an eligible cancelled order has already been paid for online, any approved refund will be processed in accordance with this policy.
[Confirmation required: Specify the exact cancellation cut-off and whether any cancellation charges apply.]
8. Exchange Policy
Exchanges may be considered for eligible products, subject to approval and product availability.
Customers must contact our support team before returning an item to confirm whether an exchange is possible.
If a replacement is unavailable, our team will communicate the available options, including a refund where applicable.
[Confirmation required: Specify whether exchanges are available for size-related issues and whether any conditions or charges apply.]
9. Cash on Delivery Orders
For Cash on Delivery (COD) orders, requests for refunds or other resolutions will be reviewed based on the order details and circumstances.
Customers should contact our support team with their order number so that we can verify the purchase and explain the applicable resolution.
[Confirmation required: Specify the refund method for COD orders, such as bank transfer or mobile financial service.]
10. Contact Us
For return, exchange, or refund enquiries, please contact:
Peacock Nighty Wear
Registered Business Address: Teri Shopping Complex (3rd Floor), 35/6, Chawkbazar Road, Chawkbazar, Dhaka-1211, Bangladesh.
Phone: 01777-470137
Email: info@peacocknightwearr.com
Website: https://peacocknightwearr.com
Please include your order number when contacting us so that we can assist you efficiently.
This policy is subject to applicable laws of Bangladesh and may be updated when necessary. Any updated version will be published on this page.