Effective Date: [Insert Publication Date]

At Peacock Nighty Wear, we aim to deliver your orders safely and conveniently across Bangladesh. Please review our shipping and delivery policy before placing an order.

1. Delivery Coverage

We deliver our products to customers across Bangladesh, subject to courier service availability in the delivery area.

2. Delivery Charges

Our standard delivery charges are:

  • Inside Dhaka: ৳60
  • Outside Dhaka: ৳120

The applicable delivery charge will be displayed during checkout or communicated to the customer before order confirmation.

3. Delivery Time

Our estimated delivery timeframe is:

  • Inside Dhaka: 2–5 working days
  • Outside Dhaka: 2–5 working days

Delivery times are estimates and may vary depending on the customer’s location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Order Processing

Orders are processed after the necessary order details have been received and verified.

Our team may contact customers by phone to confirm order details, delivery address, or other information required to process an order.

Incorrect or incomplete contact information may cause delays or prevent successful delivery.

5. Payment Methods

Customers may place orders using the payment methods available at checkout, including:

  • Cash on Delivery (COD)
  • Online payment through SSLCommerz and supported payment methods

For Cash on Delivery orders, customers are required to pay the applicable order amount and delivery charge according to the checkout details.

For prepaid orders, payment must be successfully completed before the order is processed for dispatch.

6. Tracking and Delivery Updates

Where tracking information is available, customers may receive delivery updates through the contact details provided when placing the order.

Customers may contact our support team for assistance with order status or delivery-related enquiries.

7. Unsuccessful Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer cannot be reached, the courier may attempt redelivery or return the parcel according to its delivery procedures.

Please ensure that your phone number and delivery address are accurate when placing an order.

8. Damaged, Incorrect, or Missing Items

If you receive a damaged or incorrect product, or if an item is missing from your order, please contact us as soon as possible after delivery.

Please provide your order number and relevant photos or other details so that we can review the issue and advise you on the next steps.

Any eligible return, replacement, or refund request will be handled according to our Return & Refund Policy.

9. Changes to Delivery Information

If you need to change your delivery address or contact number, please contact us as soon as possible. Changes may not be possible once an order has been dispatched.

10. Contact Us

For shipping, delivery, or order-related assistance, please contact:

Peacock Nighty Wear

We appreciate your trust in Peacock Nighty Wear and thank you for shopping with us.