Privacy Policy

Effective Date: 10/10/2024

Peacock Nighty Wear respects your privacy and is committed to protecting the personal information you share with us when visiting our website or purchasing our products.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use https://peacocknightwearr.com.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Business Information

Business Name: Peacock Nighty Wear
Proprietor: Ujjwal Ahmed
Trade License Number: TRAD/DSCC/029501/2022
Registered Business Address: Number 1, Chawk Sarcular Road (Solaiman Tower 2nd Floor) , Chawkbazar, Dhaka-1211, Bangladesh.
Website: https://peacocknightwearr.com
Email: info@peacocknightwearr.com
Phone: 01777-470137

2. Information We Collect

We may collect personal information that you provide when placing an order, contacting our customer support team, or interacting with our website.

Depending on your interaction with us, this information may include:

  • Contact information: Name, phone number, email address, and delivery address.

  • Order information: Products purchased, order details, delivery instructions, and purchase history.

  • Payment information: Payment status, transaction reference, and information necessary to verify a payment.

  • Communication information: Information you provide when contacting us regarding an order, return, refund, or other enquiry.

  • Technical information: Certain information about your device, browser, and website usage may be collected through cookies or similar technologies, where enabled.

Please do not send passwords, PINs, OTPs, or other confidential payment credentials to us through email, phone, or customer support messages.

3. How We Use Your Information

We may use your information for the following purposes:

  • To receive, confirm, and process orders.

  • To arrange product delivery and communicate delivery updates.

  • To verify payments and maintain transaction records.

  • To respond to customer enquiries and provide support.

  • To process eligible cancellations, returns, exchanges, and refunds.

  • To maintain website functionality, security, and performance.

  • To detect and help prevent fraudulent transactions or misuse of our services.

  • To comply with applicable legal, regulatory, accounting, and business obligations.

We will use personal information for purposes reasonably related to our business operations and as otherwise permitted or required by applicable law.

4. Online Payments and Payment Service Providers

Our website supports Cash on Delivery (COD) and online payment options displayed during checkout.

Online payments may be processed through SSLCommerz and the relevant payment service providers, banks, card networks, or mobile financial service providers supported by the payment interface.

Payment information may be processed by these providers in accordance with their own terms, privacy policies, and security procedures.

We may receive transaction-related information, such as payment status or a transaction reference, to verify and manage your order.

We do not intend to collect or store your full card security code, online banking password, PIN, or OTP through our customer support channels.

For questions about information processed directly by a payment provider, customers may also need to consult that provider’s privacy policy.

5. Sharing of Personal Information

We may share relevant information with third parties when reasonably necessary to operate our business, including:

  • Delivery and courier services: To deliver your orders.

  • Payment service providers: To process and verify online payments and eligible refunds.

  • Technology and website service providers: To maintain, secure, and operate our website and related systems.

  • Professional advisers or authorities: Where necessary to meet legal obligations, resolve disputes, or protect lawful business interests.

We do not sell customers’ personal information to third parties as a business practice.

Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and the arrangements with those providers.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.

Depending on the tools enabled on our website, these technologies may collect certain browser or device information.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

[Confirmation required: Review the website’s actual cookies, analytics, advertising pixels, and consent tools before publishing this section as a complete description of tracking practices.]

7. Data Security

We take reasonable steps to protect the personal information we handle against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

Customers should use appropriate precautions when sharing personal information online and contact us if they suspect unauthorized activity relating to an order.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, transaction records, dispute resolution, and compliance with applicable legal requirements.

The retention period may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to dispose of it or otherwise handle it in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable law, you may contact us to:

  • Request information about personal data associated with your orders.

  • Request correction of inaccurate contact or order information.

  • Ask questions about how your information is used.

  • Request deletion of information where deletion is legally and operationally permissible.

Some records may need to be retained to fulfil orders, resolve disputes, maintain transaction records, or meet legal obligations.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before responding.

10. Third-Party Websites

Our website may contain links to third-party websites or payment interfaces.

These external websites and services may operate under their own privacy policies and terms. Peacock Nighty Wear does not control the privacy practices of independent third-party websites.

Customers should review the applicable policies before providing personal information to those services.

11. Children’s Privacy

Our website is intended for customers who are legally able to make purchases under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date where appropriate.

We encourage customers to review this page periodically to stay informed about our privacy practices.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Peacock Nighty Wear

Registered Business Address: Number 1, Chawk Sarcular Road (Solaiman Tower 2nd Floor) , Chawkbazar, Dhaka-1211, Bangladesh.

Phone: 01777-470137
Email: info@peacocknightwearr.com
Website: https://peacocknightwearr.com

We will review privacy-related enquiries and respond as appropriate.

Thank you for trusting Peacock Nighty Wear.